At Cozmiq Wear, every graphic T-shirt is produced specifically against an order. Unlike conventional ready-stock apparel, our products are created through a Print-on-Demand (POD) process, where the selected T-shirt, size, colour, and design are processed specifically for the customer’s order.

Because each product is made to order and cannot ordinarily be returned to inventory or resold as new, we follow a strict and limited Return, Refund & Replacement Policy. We strongly encourage customers to carefully review the product description, size chart, colour, design, product specifications, and other relevant details before placing an order.

By placing an order with Cozmiq Wear, you acknowledge and agree to the terms outlined below.

1. Print-on-Demand Products Are Made to Order

All graphic T-shirts sold by Cozmiq Wear are produced specifically against the customer’s order. We do not maintain conventional ready-to-ship inventory of every printed design, colour, and size.

Once an order is confirmed, it may enter production and fulfilment. The product is then printed, prepared, packed, and processed specifically for that order.

Because these products are individually made to order, general returns or exchanges are not accepted simply because a customer has changed their mind, no longer wants the product, selected the wrong size, selected the wrong colour, or has a personal preference after placing the order.

This restriction is an essential part of our Print-on-Demand business model.

2. No Returns for Change of Mind or Personal Preference

Returns, refunds, or exchanges will not ordinarily be accepted for reasons including, but not limited to:

• Change of mind after placing the order
• Customer no longer wanting the product
• Customer not liking the design after receiving it
• Personal preference regarding the design, colour, fit, or appearance
• Incorrect size selected by the customer
• Incorrect colour selected by the customer
• Incorrect product or design selected by the customer
• The product looking different from what the customer expected based on personal preference
• Ordering multiple sizes or products with the intention of keeping only one
• Failure to review the size chart before ordering
• Minor differences between the product displayed on a screen and the physical product
• Minor variations in colour, print appearance, measurements, or fit that fall within reasonable manufacturing tolerance

Customers are therefore requested to make their product selection carefully before completing their purchase.

3. Size Selection Is the Customer’s Responsibility

Customers must carefully review the applicable size chart before placing an order. We strongly recommend comparing the measurements provided in the size chart with a well-fitting T-shirt or garment that the customer already owns.

Since our products are manufactured specifically against the selected order details, incorrect size selection by the customer does not ordinarily qualify for a return, refund, or size exchange.

A customer cannot request a return merely because the T-shirt feels tighter, looser, longer, shorter, or different from what they personally expected, provided that the product supplied corresponds to the size and specifications selected at the time of purchase.

Customers should also understand that the way a T-shirt fits can vary from person to person depending on individual body structure, height, chest and shoulder proportions, preferred fit, and styling preference.

4. Size, Measurement & Fit Variation

The size chart provided on the Cozmiq Wear website is intended as a sizing guide to help customers select the most suitable size.

Actual garment measurements may have minor variations due to normal manufacturing processes, including cutting, stitching, fabric characteristics, washing, finishing, and other production factors. Therefore, the actual measurements of a delivered garment may differ slightly from the measurements shown in the size chart while remaining within reasonable manufacturing tolerance.

Similarly, the same T-shirt size may fit differently on different individuals because every person’s body structure and preferred fit are different.

A minor measurement difference or a personal difference in how the garment fits does not by itself constitute a manufacturing defect.

Incorrect size selection, personal fit preference, or minor measurement variation does not ordinarily qualify for a return, replacement, or refund.

Customers who are between two sizes or prefer a particular style of fit are advised to carefully compare the provided measurements before placing an order.

5. Product Colour & Display Variations

The colours of T-shirts and printed designs displayed on the Cozmiq Wear website are intended to provide the closest possible representation of the actual product. However, colours displayed on a digital screen may not appear exactly the same as the physical product received by the customer.

Colour appearance can vary depending on the customer’s mobile phone, computer, tablet, screen brightness, display settings, resolution, lighting conditions, photography, and other technical factors.

For example, a White T-shirt displayed on one screen may appear slightly warmer, cooler, brighter, or softer when viewed physically. Similarly, Off-White and other shades may appear slightly different in person compared with how they appear on a particular screen.

Minor differences in colour tone, shade, brightness, warmth, or overall appearance are considered normal and will not automatically be treated as a product defect or qualify for a return, replacement, or refund.

We make reasonable efforts to represent product colours as accurately as possible. However, digital displays cannot guarantee an exact one-to-one representation of the physical garment colour.

6. When a Replacement or Refund May Be Considered

While general returns are not accepted for made-to-order POD products, Cozmiq Wear stands behind the quality and accuracy of products manufactured and fulfilled through our service.

A customer may contact us if the received product has a genuine and verifiable production, manufacturing, printing, or fulfilment issue, such as:

• A significant printing defect attributable to the production process
• A clearly damaged or defective garment received by the customer
• A major printing error or substantial misprint
• A product with a significant manufacturing defect
• A completely incorrect product, design, colour, or size being supplied due to a fulfilment error
• Significant damage caused during transit where the product itself has been materially affected

All such claims are subject to verification and approval.

7. Limited Claim Window

Any eligible issue with the delivered product must be reported to Cozmiq Wear within 7 days from the date of delivery.

Requests submitted after this period may not be considered.

The 7-day period allows genuine production, fulfilment, or transit-related issues to be identified and investigated while relevant order and delivery information remains available.

Customers should contact us as soon as an issue is noticed and should not wash, wear, alter, modify, or otherwise use the product before reporting the issue.

8. Proof and Verification Are Required

A return, replacement, or refund is not automatically approved merely because a customer reports an issue.

To properly evaluate a claim, Cozmiq Wear may request:

• Order ID or order confirmation
• Clear photographs of the complete T-shirt
• Close-up photographs clearly showing the claimed defect
• Clear photographs of the printed area
• Photographs of the packaging and shipping label where relevant
• A short video, if required to understand the issue
• Any additional information reasonably required to verify the claim

Submitted photographs or videos must clearly demonstrate the alleged issue.

Claims based solely on a verbal description, unclear photographs, edited images, or insufficient evidence may require additional information before a decision can be made.

9. Product Condition Required for an Approved Return

Where Cozmiq Wear determines that a physical return is necessary, the product must generally be returned in its original condition.

The T-shirt must:

• Be unused
• Be unwashed
• Not be worn
• Not be altered, modified, repaired, or damaged by the customer
• Retain its original tags and packaging, where applicable
• Be free from stains, odours, perfume, detergent, makeup, pet hair, or other signs of use

A product that has been washed, worn, altered, damaged, or otherwise used by the customer may not qualify for a return or replacement, unless the issue is one that could not reasonably have been identified before use.

10. Replacement Is the Preferred Resolution

Where a claim is verified and approved, replacement will generally be the preferred resolution for a genuine manufacturing, printing, fulfilment, or product defect.

If the same product or an appropriate replacement can be produced and supplied, Cozmiq Wear may arrange a replacement rather than issuing a monetary refund.

A refund may be considered where replacement is not reasonably possible, unavailable, or otherwise determined to be the appropriate resolution after verification.

This approach reflects the made-to-order nature of our products and allows us to resolve genuine product issues without treating every claim as a conventional retail return.

11. Refunds Are Subject to Approval

A refund is not guaranteed simply because a return request has been submitted.

Where a refund is approved, the applicable refund amount and method will be determined after the claim has been reviewed and approved by Cozmiq Wear.

For eligible prepaid orders, approved refunds will generally be processed to the original payment method or through an appropriate refund channel.

For Cash on Delivery orders, an approved refund may require additional customer details and may be processed through an appropriate electronic refund method communicated by our support team.

Refund processing times may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved.

12. Wrong Product or Fulfilment Error

If Cozmiq Wear or its fulfilment partner sends a product that materially differs from the product ordered — for example, a substantially incorrect design, colour, product type, or size — the customer should report the issue within the applicable 7-day claim period.

The order details will be compared with the product supplied.

If the error is verified as a fulfilment error on our side, an appropriate resolution may include replacement or, where replacement is not reasonably possible, a refund.

13. Printing and Design Quality Claims

Our products are professionally printed and processed through the applicable production and fulfilment process. However, printing is a physical manufacturing process and minor variations may occasionally occur.

A claim will generally be considered only where the printing issue is material, clearly visible, and reasonably attributable to a production or printing error.

Examples may include significant misprinting, substantial alignment problems, major areas of missing print, severe print damage, or another clear production-related issue.

Minor differences in print positioning, colour tone, texture, scale, or appearance that fall within reasonable production tolerances will not automatically qualify as defects.

A customer cannot request a refund merely because the physical print does not look exactly identical to how it appeared on a particular screen.

14. Customer-Created or Customer-Selected Errors

Cozmiq Wear is not responsible for errors resulting from information or selections made by the customer during the ordering process.

This includes incorrect:

• Size selection
• Colour selection
• Product selection
• Design selection
• Shipping information
• Contact information
• Other order details entered or confirmed by the customer

Once an order enters production, changes may not be possible because the product is being prepared specifically for that order.

15. Order Cancellation

Because our products are produced on demand, cancellation requests may not be accepted once an order has entered production or fulfilment.

Customers who wish to request cancellation should contact us as quickly as possible after placing the order.

A cancellation request is not considered confirmed until Cozmiq Wear communicates its acceptance.

Once production has started, the order may no longer be eligible for cancellation because the T-shirt and printed design may already have been allocated specifically to that order.

16. Transit Damage

If a parcel appears materially damaged at the time of delivery, customers are encouraged to document the condition of the package and product with photographs before discarding any packaging.

Where a product has been materially damaged during transit, the customer should report the issue within the applicable claim period along with clear supporting evidence.

The claim will be reviewed against available order, fulfilment, packaging, and delivery information before a resolution is determined.

17. Non-Eligible Return and Refund Reasons

For clarity, the following situations generally do not qualify for a return, replacement, or refund:

• Change of mind
• Personal preference
• Incorrect size chosen by the customer
• Incorrect colour chosen by the customer
• Customer dissatisfaction with the design after purchase
• Customer expectation differing from the actual product
• Minor colour variation due to screen or lighting differences
• Minor print-position or appearance variation within reasonable production tolerance
• Minor garment measurement variation within reasonable manufacturing tolerance
• Personal differences in fit due to individual body structure
• Product that has been worn or washed
• Product damaged after delivery by the customer
• Failure to report an eligible issue within the specified claim period
• Incorrect shipping address supplied by the customer
• Any issue caused by improper washing, drying, ironing, storage, or care
• Any modification or alteration made to the product after delivery

18. Care Instructions and Post-Delivery Damage

Once the product has been delivered, customers are responsible for following the care instructions provided with or for the product.

Damage resulting from improper washing, excessive heat, incorrect ironing, bleaching, harsh detergents, improper drying, or other improper customer handling will not ordinarily be treated as a manufacturing defect.

If a customer believes a problem occurred due to a manufacturing or printing defect rather than product care, sufficient evidence must be provided for the issue to be evaluated.

19. Fair and Case-by-Case Assessment

Every claim is reviewed based on the actual circumstances of the order.

Cozmiq Wear reserves the right to request additional information, photographs, videos, or other reasonable evidence before approving a replacement or refund.

Submitting a claim does not itself create an automatic right to a refund, return, or replacement.

Our objective is to protect customers against genuine manufacturing, printing, fulfilment, and delivery-related problems while also protecting the integrity of our made-to-order production model from unreasonable, unsupported, or preference-based return requests.

Each claim will therefore be evaluated individually based on the product received, order information, evidence provided, applicable production tolerances, and the circumstances of the reported issue.

OUR COMMITMENT

We understand that when you purchase a graphic T-shirt from Cozmiq Wear, you expect the product to arrive in the condition and specification you ordered.

Our goal is not to make legitimate concerns difficult to resolve. Rather, this policy is designed to distinguish genuine production or fulfilment issues from ordinary customer preference, sizing mistakes, colour expectations, change-of-mind requests, and other situations that are not reasonably attributable to Cozmiq Wear.

Because every design is produced specifically for an individual order, preventing unnecessary returns helps us maintain the quality, pricing, and made-to-order model that allows Cozmiq Wear to offer distinctive graphic T-shirts without maintaining large amounts of pre-printed inventory.

By placing an order with Cozmiq Wear, you confirm that you have reviewed the product details, size information, colour, design, product specifications, and applicable terms before completing your purchase.

We create every piece with the intention that it becomes a part of your style — and when there is a genuine issue with what we have delivered, we are committed to reviewing it fairly and making it right in accordance with this policy and applicable law.