At Cozmiq Wear, every order is prepared with care and processed through our Print-on-Demand (POD) fulfilment process. Since our graphic T-shirts are produced specifically against customer orders, each order goes through processing, printing, quality checking, packing, and dispatch before it is handed over to our courier partners.

We work with trusted logistics and courier partners to provide reliable delivery across India. Our priority courier partners include Delhivery and Blue Dart, along with other trusted regional and local courier partners where required based on the delivery location and PIN code.

1. Order Processing

Once your order is successfully placed and confirmed, it is forwarded for processing and production.

Orders are generally processed within 24 hours of successful order confirmation. Since our products are made on demand, the order may require time for printing, quality checking, packing, and fulfilment before it is dispatched.

Once your order has been processed and shipped, you will receive the relevant shipping and tracking information on the contact details provided at the time of placing the order.

During periods of high order volume, promotional campaigns, festive seasons, public holidays, or unexpected operational circumstances, processing may occasionally take longer than the standard timeframe.

2. Standard Delivery Time

Our standard delivery timeline is generally 3–5 business days after dispatch.

Please note that this is the shipping/transit period after the order has been dispatched and does not include the order processing and production time mentioned above.

The actual delivery time may vary depending on the customer’s location, PIN code, courier availability, transportation conditions, weather, regional conditions, and other circumstances affecting the shipment.

The 3–5 business day timeline is an estimated standard delivery window and should not be considered an absolute or guaranteed delivery date.

3. Remote, Rural & Hard-to-Reach Locations

We aim to deliver across India, including Tier 1, Tier 2, Tier 3 cities, towns, rural regions, and other serviceable locations.

However, certain locations may require additional delivery time. This may include:

• Remote or rural areas
• Hilly or difficult-to-access regions
• Certain North-Eastern locations
• Island or geographically isolated locations
• Areas with limited courier connectivity
• Locations with lower delivery frequency
• Certain PIN codes classified by courier partners as extended or remote service areas

For such locations, delivery may take longer than the standard 3–5 business day window. The actual transit time will depend on the courier network, destination PIN code, route availability, and local delivery conditions.

Because courier serviceability and transit routes can vary from one PIN code to another, we cannot provide a fixed additional delivery period for every remote location.

4. Our Courier Partners

To provide efficient delivery across different parts of India, Cozmiq Wear primarily works with trusted courier partners such as Delhivery and Blue Dart.

Depending on the destination PIN code, serviceability, shipment requirements, operational availability, and other logistics considerations, an order may also be assigned to another reliable regional or local courier partner.

The courier partner assigned to your order may therefore vary from one order to another.

The final courier selection is made according to the most suitable available delivery network for the shipment and destination.

5. Shipment Tracking

Once your order has been dispatched, tracking details will be made available through the contact information provided during checkout.

The tracking information allows you to follow the progress of your shipment, including important stages such as shipment pickup, transit, arrival at the destination facility, and out-for-delivery status, wherever such information is provided by the courier partner.

Please ensure that the mobile number and email address provided during checkout are accurate so that important order and delivery communications can reach you without unnecessary delays.

6. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address while placing an order.

Please carefully verify:

• Full name
• House/Flat number
• Street/Locality
• City/Town
• State
• PIN code
• Active mobile number
• Any other information required for successful delivery

Incorrect, incomplete, or unclear address information may result in delivery delays, failed delivery attempts, or the shipment being returned to the fulfilment facility.

Once an order has entered processing or has been dispatched, changes to the delivery address may not always be possible.

7. Order Modification or Cancellation

Because our products are produced specifically against individual orders, customers who wish to modify or cancel an order should contact us as soon as possible after placing it.

Where possible, an order may be modified or cancelled within 24 hours of placing the order, provided that it has not already entered production, processing, or fulfilment.

Once production or fulfilment has started, cancellation or modification may no longer be possible because the product may already have been prepared specifically for that order.

A cancellation or modification request is considered accepted only after it has been confirmed by Cozmiq Wear.

8. Delays During Transit

Although we work with established courier partners, delivery timelines may occasionally be affected by circumstances outside our direct control.

These may include:

• Severe weather conditions
• Heavy rainfall or flooding
• Natural events
• Road closures
• Transportation disruptions
• Regional restrictions
• Public holidays
• Festive-season shipment volumes
• Courier network congestion
• Operational or technical issues
• Address or PIN code-related issues
• Remote-area delivery conditions
• Unexpected events affecting transportation or last-mile delivery

In such situations, the shipment may take longer than the estimated delivery period.

We will make reasonable efforts to assist with tracking and resolving delivery-related issues, but Cozmiq Wear cannot guarantee a specific delivery date once a shipment has been handed over to the courier partner.

9. Delays Due to Customer-Related Issues

Delivery may also be delayed when the courier is unable to complete delivery because of circumstances related to the customer or the provided address.

This may include:

• Customer being unavailable at the delivery address
• Incorrect or incomplete address
• Incorrect or unreachable phone number
• Customer not responding to courier communication
• Restricted access to the delivery location
• Refusal to accept the shipment
• Failure to coordinate with the courier for delivery
• Any other issue that prevents successful delivery

Customers are requested to remain available and responsive to courier communication during the expected delivery period.

10. Cash on Delivery Orders

Cash on Delivery (COD) is available for eligible orders and serviceable locations where the option is offered at checkout.

COD availability may vary depending on the destination PIN code, courier serviceability, order characteristics, and other operational factors.

For COD orders, customers are expected to be available to receive the shipment and make the applicable payment at the time of delivery.

Repeated refusal, non-acceptance, or failure to receive COD orders may affect the availability of COD for future orders.

11. Failed Delivery & Return to Origin

If a courier partner is unable to deliver an order after the applicable delivery attempts or due to reasons such as an incorrect address, customer unavailability, refusal to accept the shipment, or other delivery-related issues, the shipment may be returned to the sender or fulfilment facility.

Such a shipment may be classified as Return to Origin (RTO) by the courier partner.

An RTO caused by customer-related circumstances does not automatically qualify the customer for a refund or free re-shipment. Any further action will be considered according to the circumstances of the order and our applicable policies.

For COD orders in particular, repeated non-acceptance or refusal of shipments may result in restrictions on future COD availability.

12. Delivery to Serviceable PIN Codes

We aim to provide pan-India delivery through our courier network. However, delivery availability is ultimately dependent on courier serviceability for the destination PIN code.

If a particular PIN code is temporarily unavailable, restricted, or outside the serviceable network of our available courier partners, we may not be able to complete delivery to that location.

Where possible, customers may be contacted to provide an alternative serviceable address.

13. Shipment Tracking & Courier Updates

Once your order is dispatched, the courier partner becomes responsible for the physical transportation and last-mile delivery of the shipment.

Tracking information may occasionally take some time to update after dispatch, particularly during the initial handover or movement between courier facilities.

If tracking does not update immediately, customers are requested to allow reasonable time for the shipment to enter the courier network.

Where a shipment appears to be delayed beyond a reasonable period, customers may contact Cozmiq Wear so that we can review the shipment status and, where possible, coordinate with the courier partner.

14. Shipping Charges

Any applicable shipping charges, delivery fees, or other shipping-related charges will be displayed during checkout before the order is completed.

The applicable amount shown at checkout will be considered the shipping charge for that particular order.

Shipping charges, if applicable, may vary depending on the order, destination, shipping method, promotional offers, or other factors.

15. Delivery Confirmation

A shipment will be considered delivered once the courier partner’s tracking system records the order as successfully delivered to the provided delivery address or according to the courier’s applicable delivery confirmation process.

If you believe that an order has been incorrectly marked as delivered but has not actually been received, please contact Cozmiq Wear as soon as possible with your order and tracking details so that the matter can be reviewed with the courier partner.

16. Address & Contact Information Responsibility

Customers are responsible for ensuring that the information entered during checkout is accurate and complete.

Cozmiq Wear cannot be held responsible for delays, failed delivery attempts, or additional complications caused by incorrect customer-provided information.

Please double-check your address and contact details before completing your order, particularly the PIN code and mobile number.

17. Delivery Time Is an Estimate

All delivery timelines mentioned on our website are estimated timelines rather than guaranteed delivery commitments.

Our standard estimated transit period is 3–5 business days after dispatch, but actual delivery may vary based on the destination, courier network, remote-area conditions, seasonal demand, weather, transportation conditions, and other factors.

For remote, rural, hilly, or otherwise difficult-to-service locations, additional time may be required.

We appreciate your understanding that once a shipment has been handed over to the courier partner, certain aspects of the delivery timeline are outside the direct control of Cozmiq Wear.

18. Our Commitment

At Cozmiq Wear, we understand that receiving your order on time is an important part of your shopping experience.

Our aim is to process every order efficiently, ensure that your T-shirt is properly printed and packed, and hand it over to a reliable courier partner for delivery.

We continuously work with our fulfilment and logistics partners to provide a smooth delivery experience across India. While occasional delays can happen because of circumstances beyond our control, we will make reasonable efforts to assist you whenever a genuine shipping or delivery issue occurs.

By placing an order with Cozmiq Wear, you acknowledge that the delivery timelines provided are estimates and may vary depending on the destination and circumstances affecting the shipment.

Your order is made for you, packed with care, and sent on its way with the goal of reaching you safely and efficiently.