index

Welcome to Cozmiq Wear

These Terms & Conditions govern your access to and use of the Cozmiq Wear website, including browsing our collections, purchasing graphic T-shirts and other products, using our services, and interacting with our online store.

By accessing our website, placing an order, creating an account where applicable, or purchasing any product from Cozmiq Wear, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our applicable Shipping Policy, Payment Terms and Conditions, Return, Refund & Replacement Policy, and Privacy Policy.

If you do not agree with any part of these terms, please do not use our website or place an order with us.

1. ABOUT COZMIQ WEAR

Cozmiq Wear is a fashion and graphic T-shirt brand focused on distinctive, expressive, and design-led apparel.

Our products are offered through a Print-on-Demand (POD) fulfilment model. This means that selected products may be produced specifically after an order is placed rather than being maintained as conventional ready-made inventory.

Because our products are made specifically against customer orders, certain terms relating to order cancellation, returns, exchanges, refunds, sizing, colour variations, production, and fulfilment are different from those of conventional ready-stock retail businesses.

By placing an order with us, you acknowledge and accept the made-to-order nature of our products.

2. ACCEPTANCE OF TERMS

By using the Cozmiq Wear website or purchasing any product from us, you agree to comply with these Terms & Conditions and all other policies published on our website.

These terms apply to all visitors, customers, users, and purchasers of our website.

We reserve the right to update, modify, replace, or revise these Terms & Conditions from time to time. Updated terms will become effective when published on the website unless otherwise stated.

Your continued use of the website or placement of an order after such changes means that you accept the updated terms.

3. ELIGIBILITY TO USE THE WEBSITE

You agree to use the Cozmiq Wear website only for lawful purposes and in accordance with applicable laws and regulations.

You must not use our website for fraudulent, unlawful, abusive, misleading, or unauthorized activities.

You must not attempt to interfere with the operation, security, functionality, or availability of our website or any system connected to it.

We reserve the right to restrict, suspend, or terminate access to our website or services where we reasonably believe that a user has violated these terms or engaged in suspicious, fraudulent, abusive, or unlawful activity.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other product information displayed on our website are accurate and helpful.

However, certain visual and physical variations may occur due to photography, lighting, screen settings, manufacturing processes, fabric characteristics, printing processes, and other factors.

The product image displayed on your mobile phone, tablet, or computer may not appear exactly identical to the physical product received.

Such differences do not automatically indicate that the product is defective.

Customers are encouraged to carefully review all product information, including the design, colour, size chart, product description, and other specifications before placing an order.

5. COLOUR VARIATIONS

The colours shown on the Cozmiq Wear website are intended to represent the actual products as accurately as reasonably possible.

However, colours may appear slightly different on different screens due to display settings, brightness, resolution, lighting, photography, and device-specific colour rendering.

For example, White, Off-White, Black, or other shades may appear slightly warmer, cooler, brighter, darker, or softer when viewed physically compared with how they appear on a particular screen.

Minor colour differences are considered normal and do not automatically qualify as a manufacturing defect, return, replacement, or refund.

6. SIZE, MEASUREMENT & FIT

Customers are responsible for selecting the appropriate size before placing an order.

We provide size charts to help customers make an informed selection. Customers should carefully compare the measurements in the applicable size chart with a well-fitting T-shirt or garment they already own.

Actual garment measurements may vary slightly due to normal manufacturing processes such as cutting, stitching, fabric characteristics, washing, finishing, and other production factors.

In addition, the way a T-shirt fits may vary depending on individual body structure, height, chest and shoulder proportions, and personal fit preference.

A minor measurement difference or personal difference in fit does not automatically constitute a manufacturing defect.

Incorrect size selection, personal fit preference, or minor measurement variation within reasonable manufacturing tolerance does not ordinarily qualify for a return, replacement, refund, or exchange.

7. PRINT-ON-DEMAND PRODUCTION

Products sold through Cozmiq Wear may be manufactured specifically against individual customer orders.

Once an order is confirmed and enters production, the product may be printed, processed, packed, and prepared specifically for that customer.

Because of this production model, we cannot treat every order like conventional ready-stock merchandise.

Customers are therefore expected to carefully review their selected product, size, colour, design, quantity, shipping information, and other order details before completing the purchase.

8. ORDER CONFIRMATION

After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation indicates that your order has been received by our system. It does not necessarily mean that the order can still be modified or cancelled.

Once an order enters production or fulfilment, changes may no longer be possible.

Cozmiq Wear reserves the right to cancel or hold an order where there are reasonable concerns relating to payment failure, incorrect information, product availability, suspected fraud, serviceability, pricing errors, or other operational issues.

9. ORDER CANCELLATION & MODIFICATION

Because our products may be produced specifically against customer orders, cancellation or modification requests must be made as early as possible.

Where possible, customers may request cancellation or modification within 24 hours of placing an order, provided that the order has not already entered production or fulfilment.

Once production has started, cancellation or modification may no longer be possible.

A cancellation or modification request is not considered approved until it is confirmed by Cozmiq Wear.

10. PRICING & PRODUCT AVAILABILITY

We make reasonable efforts to maintain accurate product pricing and availability on our website.

However, prices, product availability, designs, colours, sizes, promotions, and other product information may change from time to time without prior notice.

In the event of an obvious pricing, technical, inventory, or listing error, Cozmiq Wear reserves the right to correct the error and, where appropriate, cancel an affected order.

If an order is cancelled due to such an error after payment has been received, any applicable refund will be processed through the appropriate payment method.

11. PAYMENT TERMS

Orders may be paid using the payment methods made available during checkout.

Online payments are processed through secure payment infrastructure and applicable payment service providers, including our integrated payment gateway, Razorpay, where available.

Depending on availability, supported payment methods may include UPI, credit cards, debit cards, net banking, wallets, and other payment methods displayed at checkout.

Cash on Delivery (COD) may also be available for eligible orders and serviceable locations.

Payment options may vary depending on the customer’s location, order details, serviceability, and other operational factors.

12. PAYMENT SECURITY

Cozmiq Wear does not request sensitive payment credentials such as your UPI PIN, card PIN, banking password, or OTP through ordinary customer-support communication.

Customers should never share such confidential information with anyone claiming to represent Cozmiq Wear.

Where an online transaction fails, remains pending, or is interrupted despite an amount being deducted, the customer should contact us with the relevant transaction information rather than placing repeated orders unnecessarily.

Any reversal or refund will be subject to verification and the processing procedures of the applicable payment provider or financial institution.

13. SHIPPING & DELIVERY

Orders are processed, produced, packed, and then handed over to our courier or logistics partners.

Our standard estimated delivery period is generally 3–5 business days after dispatch.

This estimated period refers to the transit period after the order has been dispatched and does not include the time required for processing and production.

Delivery times may vary depending on the destination, PIN code, courier serviceability, weather, transportation conditions, regional circumstances, seasonal demand, and other factors.

Cozmiq Wear primarily works with courier partners such as Delhivery and Blue Dart, along with other suitable regional or local courier partners where required.

The courier partner assigned to an order may vary depending on destination and serviceability.

14. REMOTE & RURAL DELIVERY

We aim to deliver across serviceable locations throughout India.

However, certain remote, rural, hilly, geographically isolated, North-Eastern, island, or low-serviceability locations may require additional delivery time.

For such locations, the standard 3–5 business day delivery estimate may not apply.

Actual delivery time will depend on the courier network, destination PIN code, route availability, local delivery conditions, and service frequency.

Delivery timelines are therefore estimates and not guaranteed delivery dates.

15. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

This includes the correct:

  • Name
  • House or flat number
  • Street/locality
  • City/town
  • State
  • PIN code
  • Mobile number
  • Email address where applicable

Cozmiq Wear is not responsible for delays, failed deliveries, or additional complications resulting from incorrect, incomplete, or inaccurate information supplied by the customer.

Once an order has entered production or shipping, address changes may not always be possible.

16. DELIVERY ATTEMPTS & RTO

If a courier partner is unable to deliver an order due to reasons such as customer unavailability, incorrect address, incomplete address, unreachable phone number, refusal to accept the shipment, COD payment not being available, or other customer-related circumstances, the shipment may be returned to the sender or fulfilment facility.

Such shipments may be classified as Return to Origin (RTO).

An RTO caused by customer-related circumstances does not automatically create an entitlement to a refund or free re-shipment.

Any re-shipment, additional shipping cost, refund, or other resolution will be considered according to the circumstances of the order and applicable policies.

17. DELIVERY DELAYS

Although we work with established courier partners, delays may occur due to circumstances beyond our reasonable control.

These may include severe weather, flooding, natural events, transportation disruptions, road closures, strikes, public holidays, festive-season demand, courier network congestion, regional restrictions, technical problems, or other unexpected events.

Once an order has been handed over to the courier partner, certain aspects of delivery are outside the direct control of Cozmiq Wear.

We will, however, make reasonable efforts to assist customers with genuine delivery-related concerns.

18. TRACKING INFORMATION

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

Tracking information may take some time to update after the shipment is picked up or transferred between courier facilities.

Customers are responsible for checking the tracking information and remaining reasonably available to receive the shipment.

If a shipment appears to be delayed beyond a reasonable period, customers may contact Cozmiq Wear with their order and tracking details for assistance.

19. RETURN, REFUND & REPLACEMENT

Because our products are made on demand, general returns and exchanges are not ordinarily accepted for change of mind, personal preference, incorrect size selection, incorrect colour selection, or similar non-defect reasons.

A return, replacement, or refund may be considered where there is a genuine and verifiable issue such as:

  • Significant manufacturing defect
  • Major printing defect
  • Substantial misprint
  • Materially incorrect product
  • Wrong design supplied due to fulfilment error
  • Wrong colour supplied due to fulfilment error
  • Wrong size supplied due to fulfilment error
  • Significant transit damage
  • Another genuine production or fulfilment issue attributable to our side

All claims are subject to verification and approval.

20. CLAIM PERIOD

Eligible product issues must generally be reported within 7 days from the date of delivery.

Claims submitted after the applicable period may not be considered.

Customers should contact us as soon as an issue is noticed and should avoid washing, wearing, altering, repairing, or otherwise using the product before reporting the issue.

21. PROOF & VERIFICATION

A return, replacement, or refund is not automatically approved simply because a customer reports an issue.

To evaluate a claim, Cozmiq Wear may request:

  • Order ID
  • Order confirmation
  • Clear photographs of the complete product
  • Close-up photographs of the claimed defect
  • Photographs of the printed area
  • Photographs of the packaging and shipping label
  • Unboxing video where relevant
  • Additional information reasonably required to verify the claim

Claims supported by insufficient, unclear, edited, or inconclusive evidence may require additional information before a decision is made.

22. REPLACEMENT AS THE PREFERRED RESOLUTION

Where a genuine defect or fulfilment error is verified, replacement will generally be considered the preferred resolution.

If the same product or an appropriate replacement can reasonably be produced and supplied, Cozmiq Wear may arrange a replacement rather than issuing a monetary refund.

A refund may be considered where replacement is not reasonably possible, unavailable, or otherwise determined to be the appropriate resolution after verification.

23. NON-ELIGIBLE RETURN & REFUND REASONS

Returns, exchanges, or refunds will not ordinarily be accepted for:

  • Change of mind
  • Personal preference
  • Customer no longer wanting the product
  • Incorrect size selected by the customer
  • Incorrect colour selected by the customer
  • Customer dissatisfaction with a design after purchase
  • Minor colour variation caused by screen or lighting differences
  • Minor measurement variation within reasonable manufacturing tolerance
  • Personal differences in fit
  • Minor print-position or appearance variation within reasonable production tolerance
  • Product worn or washed after delivery
  • Product altered, modified, repaired, or damaged by the customer
  • Damage caused by improper washing or care
  • Incorrect shipping information provided by the customer
  • Failure to report an eligible issue within the applicable claim period

For complete details, customers should refer to our Return, Refund & Replacement Policy.

24. PRODUCT CARE

Customers are responsible for following the applicable product care instructions.

Damage caused by improper washing, excessive heat, bleaching, harsh detergents, incorrect ironing, improper drying, or other inappropriate handling may not be considered a manufacturing defect.

Proper care is important for maintaining the appearance and longevity of both the garment and printed design.

25. INTELLECTUAL PROPERTY & DESIGN OWNERSHIP

All original designs, artwork, graphics, illustrations, logos, branding elements, website content, photographs, product images, written material, layouts, visual elements, and other creative assets displayed or used by Cozmiq Wear are protected by applicable intellectual property laws.

Unless expressly stated otherwise, these materials belong to Cozmiq Wear or are used under appropriate rights or permissions.

Customers may purchase and use the products they lawfully purchase for personal use, but purchasing a product does not transfer ownership of the underlying artwork, design, graphics, branding, or intellectual property.

You may not copy, reproduce, modify, distribute, resell, commercially exploit, digitally extract, trace, upload, reproduce, or use our designs or creative assets for another commercial product or business without prior written permission.

Unauthorised use of our designs, artwork, images, branding, or other intellectual property may result in appropriate legal action.

26. WEBSITE CONTENT & USE

All information published on the Cozmiq Wear website is provided for general shopping, product, and service-related purposes.

You must not:

  • Copy or reproduce website content without permission
  • Scrape or systematically extract website data
  • Attempt unauthorized access to our website or systems
  • Introduce malicious code or harmful software
  • Interfere with website functionality
  • Use our website for fraudulent or unlawful activities
  • Impersonate Cozmiq Wear or its representatives
  • Use our brand identity or content in a misleading manner

We reserve the right to take appropriate action against misuse of our website or content.

27. CUSTOMER INFORMATION & PRIVACY

When you place an order, you may provide personal information such as your name, phone number, email address, billing information, shipping address, and order details.

This information is used as necessary to process orders, provide customer support, arrange fulfilment and delivery, process payments, communicate order updates, improve our services, and operate our website.

We treat customer information responsibly and take reasonable measures to protect it.

For complete details regarding how personal information is collected, used, processed, and protected, please refer to our Privacy Policy.

28. CUSTOMER COMMUNICATION

By providing your contact information during checkout, you agree that Cozmiq Wear or relevant service partners may contact you regarding your order, payment, delivery, customer support, or other necessary service-related matters.

Customers should ensure that their contact information remains accurate and accessible.

We will not request sensitive financial credentials such as OTPs, UPI PINs, card PINs, or banking passwords through ordinary customer communication.

29. PROMOTIONS, DISCOUNTS & COUPONS

From time to time, Cozmiq Wear may offer promotional discounts, coupon codes, limited-time offers, sale pricing, or other promotional benefits.

Each promotion may have its own eligibility requirements, validity period, minimum order value, product restrictions, usage limits, or other conditions.

Unless specifically stated otherwise, promotional offers cannot automatically be combined with other discounts or promotions.

We reserve the right to modify, suspend, or discontinue promotional offers where necessary.

30. FRAUDULENT OR SUSPICIOUS ORDERS

We reserve the right to verify, hold, cancel, or restrict orders that appear suspicious, fraudulent, abusive, duplicated, unusually high-risk, or inconsistent with normal purchasing behaviour.

This may include orders involving suspicious payment activity, repeated failed transactions, misuse of promotional offers, repeated COD refusals, false information, or other circumstances that reasonably indicate potential abuse.

Where an order is cancelled for such reasons, any applicable refund will be handled according to the circumstances of the transaction and applicable payment procedures.

31. CASH ON DELIVERY

COD may be available only for eligible orders and serviceable locations.

Customers choosing COD are expected to be available to receive the shipment and make the applicable payment at the time of delivery.

Repeated refusal or non-acceptance of COD shipments may result in restrictions on COD availability for future orders.

COD availability may be changed, restricted, or removed for particular customers, PIN codes, products, or orders where operationally necessary.

32. THIRD-PARTY SERVICES

We may use trusted third-party service providers for payment processing, order fulfilment, printing, logistics, shipping, website functionality, analytics, communication, and other services required to operate our business.

Such service providers may process information necessary to perform their respective services.

While we make reasonable efforts to work with reliable service providers, certain services are outside our direct operational control.

Their applicable terms, service conditions, and policies may also apply to the relevant part of the service.

33. THIRD-PARTY LINKS

Our website may contain links or references to third-party websites, services, or platforms.

Such links may be provided for convenience or informational purposes.

Cozmiq Wear does not necessarily control or endorse the content, availability, security, or practices of third-party websites.

Customers should review the applicable terms and privacy policies of third-party services before using them.

34. FORCE MAJEURE

Cozmiq Wear will not be responsible for delays, interruptions, or failure to perform obligations where such circumstances arise from events beyond our reasonable control.

These may include natural disasters, extreme weather, floods, fires, strikes, government restrictions, transportation disruptions, courier failures, internet or technology failures, supply-chain interruptions, public emergencies, or other unforeseen circumstances.

Where such events occur, we will make reasonable efforts to resume normal operations as soon as practical.

35. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Cozmiq Wear will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website, delays beyond our reasonable control, third-party service interruptions, or circumstances not directly attributable to our actions.

Nothing in these Terms & Conditions is intended to exclude or restrict any legal right or consumer protection that cannot lawfully be excluded or restricted.

36. PRODUCT AVAILABILITY & DISCONTINUATION

Products, colours, sizes, designs, printing methods, and other offerings may be changed, replaced, suspended, or discontinued from time to time.

We do not guarantee that every product, design, colour, or size will remain available indefinitely.

If a confirmed order cannot reasonably be fulfilled due to an unexpected availability or operational issue, we may contact the customer and provide an appropriate resolution, including cancellation and applicable refund where appropriate.

37. ERRORS & CORRECTIONS

Despite our efforts to maintain accurate information, the website may occasionally contain typographical errors, incorrect pricing, technical errors, outdated information, or other inaccuracies.

We reserve the right to correct such errors and update website information at any time.

Where an error materially affects a confirmed order, we may contact the customer and determine an appropriate resolution based on the circumstances.

38. DISPUTES & CUSTOMER CONCERNS

If you have a concern regarding an order, product, payment, delivery, return, replacement, or other service, we encourage you to contact Cozmiq Wear first so that the matter can be reviewed and resolved wherever reasonably possible.

Customers are expected to provide accurate order information and reasonable supporting documentation where required.

We aim to handle genuine customer concerns fairly while protecting our business from fraudulent, abusive, or unsupported claims.

39. GOVERNING LAW

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of India.

Nothing in these terms is intended to remove or restrict any consumer right or legal protection that cannot lawfully be excluded.

Any dispute or legal matter arising in connection with the use of the Cozmiq Wear website or purchase of products will be subject to the applicable laws and jurisdiction of India.

40. CHANGES TO THESE TERMS

Cozmiq Wear reserves the right to update, modify, or revise these Terms & Conditions at any time.

Changes may be made to reflect updates in our business operations, products, payment methods, shipping arrangements, fulfilment processes, technology, legal requirements, or customer-service practices.

The updated version will be published on this page.

Customers are encouraged to review the Terms & Conditions periodically.

41. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or modified to the extent necessary to make it enforceable, while the remaining provisions will continue to remain in effect to the extent permitted by law.

42. ENTIRE AGREEMENT

These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, Payment Terms and Conditions, Return, Refund & Replacement Policy, and other policies published on the Cozmiq Wear website, collectively form the terms governing your use of our website and purchase of our products.

Where a specific policy provides more detailed conditions for a particular matter, that specific policy will apply together with these Terms & Conditions.

43. CUSTOMER ACKNOWLEDGEMENT

By browsing the Cozmiq Wear website, placing an order, making a payment, or purchasing any product from us, you acknowledge that you have had the opportunity to review the applicable product information and policies.

You understand that:

  • Our products may be produced through a Print-on-Demand model
  • Products are made specifically against customer orders
  • Size selection is the customer’s responsibility
  • Minor colour and measurement variations may occur
  • General change-of-mind returns are not ordinarily accepted
  • Genuine defect and fulfilment claims are subject to verification
  • Shipping timelines are estimates and may vary
  • Accurate delivery information is the customer’s responsibility
  • Payment and delivery availability may vary depending on circumstances
  • Our designs and creative assets are protected intellectual property
  • Our website and services must be used responsibly and lawfully

By completing your purchase, you confirm your acceptance of these Terms & Conditions and the other applicable policies published by Cozmiq Wear.

OUR COMMITMENT

At Cozmiq Wear, our goal is to provide distinctive graphic T-shirts, a reliable shopping experience, secure payment options, transparent policies, and dependable fulfilment.

We understand that trust is an important part of online shopping. Our policies are designed to create a fair balance between protecting our customers and protecting the integrity of our made-to-order business model.

Every product is created with the intention of becoming a meaningful part of your personal style. We therefore ask our customers to review their selections carefully, while we remain committed to handling genuine product, fulfilment, payment, and delivery concerns responsibly and fairly.

Thank you for choosing Cozmiq Wear — where your style speaks for you.